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Returns & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
*All PHONE CASES are final sale*


To start a return, you can contact us at alexandra@alexandrawilliams.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

You can always contact us for any return question at angela@alexandrawilliams.com.


Exchanges
We are happy to accept exchanges within 30 days after receiving your purchase. The fastest way to ensure you get what you want is to email us directly at alexandra@alexandrawilliams.com. 


Refunds
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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